Terms & Conditions
Last updated: September 2026
Welcome to Greyhound Tours.
These Terms & Conditions apply to the use of the Greyhound Tours website and to enquiries and travel arrangements made through Greyhound Tours.
Please read these terms carefully before making an enquiry or confirming any travel arrangement with us.
1. About Greyhound Tours
Greyhound Tours is a Kerala-based tour operator offering private, tailor-made and packaged travel experiences across Kerala.
The tours and travel services presented on this website are subject to availability and may be customised according to the traveller’s requirements.
2. Travel Enquiries
Submitting an enquiry through our website does not by itself constitute a confirmed booking.
An enquiry allows our team to understand your requirements and prepare an itinerary and quotation based on your requested travel dates, number of travellers, accommodation preferences, transportation requirements and selected experiences.
A booking becomes confirmed only after Greyhound Tours has communicated the applicable booking conditions and received the required confirmation and payment, where applicable.
3. Tour Quotations
Tour quotations are prepared according to the requirements provided by the traveller.
The final quotation may vary depending on factors including:
• Travel dates
• Number of travellers
• Accommodation category and availability
• Transportation requirements
• Selected activities and experiences
• Seasonal conditions
• Changes requested by the traveller
A quotation is subject to availability and may be revised if the requested services become unavailable or if the traveller changes the itinerary.
4. Itinerary Changes
Greyhound Tours may assist travellers in modifying an itinerary before confirmation, subject to availability and any applicable additional costs.
Changes requested after confirmation may be subject to availability, supplier conditions and additional charges.
5. Accommodation and Travel Services
Accommodation, transportation, activities and other services included in an itinerary are subject to availability.
Where a specific service or property is unavailable, Greyhound Tours may offer a suitable alternative of a comparable standard, subject to the applicable terms.
6. Traveller Responsibilities
Travellers are responsible for providing accurate information required for arranging their trip, including names, travel dates, passport or identification details where required, contact information and any relevant travel requirements.
Travellers are also responsible for ensuring that they hold the appropriate travel documents, visas, permits and insurance required for their journey.
7. Travel Insurance
Travellers are strongly advised to obtain appropriate travel insurance covering their trip, including medical expenses, cancellation, interruption, baggage and other relevant risks.
8. Special Requirements
Travellers should inform Greyhound Tours of any special requirements, dietary requirements, mobility considerations, medical considerations or other relevant needs before travel arrangements are confirmed.
We will make reasonable efforts to accommodate such requests, subject to availability and the policies of relevant service providers.
9. Prices and Availability
Tour prices are provided directly by Greyhound Tours based on the requirements of each enquiry.
Prices and availability may change until the quotation and travel arrangements have been confirmed.
10. Cancellation and Refunds
Cancellation, refund and amendment conditions will depend on the travel arrangements, suppliers and booking conditions applicable to the confirmed itinerary.
The specific cancellation and refund terms applicable to a booking will be communicated to the traveller before confirmation.
11. Force Majeure
Greyhound Tours cannot be held responsible for circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, political disturbances, pandemics, transportation disruptions or other unforeseen events.
Where such circumstances affect a confirmed itinerary, Greyhound Tours will work with the traveller and relevant service providers to identify reasonable alternatives where possible.
12. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, destinations, accommodation, transportation, activities, availability and other travel services may change.
Images and descriptions on the website are intended to provide general information and may not represent the exact accommodation, vehicle or service provided on every itinerary.
13. Website Use
Visitors may use this website for personal and legitimate travel-planning purposes.
Unauthorised use, reproduction, copying or distribution of website content, images, branding or other materials belonging to Greyhound Tours is not permitted without prior permission.
14. Changes to These Terms
Greyhound Tours may update these Terms & Conditions from time to time.
The latest version will be published on this page with a revised “Last updated” date.
15. Contact Us
For questions regarding these Terms & Conditions or your travel arrangements, please contact:
Greyhound Tours
Email: info@greyhoundtours.com