Privacy Policy
Last updated: September 2026
Greyhound Tours respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit greyhoundtours.com or contact us through our website.
1. Who We Are
Greyhound Tours is a Kerala-based tour operator specialising in private, tailor-made and packaged travel experiences across Kerala.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Greyhound Tours
Email: info@greyhoundtours.com
2. Information We Collect
When you contact us or submit a travel enquiry through our website, we may collect information such as:
• Your name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Number of adults and children travelling
• Preferred travel dates
• Travel preferences and interests
• Destinations or experiences you are interested in
• Information included in your enquiry or message
• Any other information you voluntarily provide to us
We may also collect limited technical information, such as your IP address, browser type and device information, when you use our website.
3. How We Use Your Information
We may use the information you provide to:
• Respond to your enquiries and requests
• Prepare personalised itineraries and travel quotations
• Communicate with you about your requested travel arrangements
• Arrange tours, transportation, accommodation or other travel services you request
• Improve our website, services and customer experience
• Maintain website security and prevent misuse
We will use your information only for legitimate business purposes connected with your enquiry, booking or interaction with Greyhound Tours.
4. How We Share Your Information
We do not sell or rent your personal information.
Where necessary to provide travel services requested by you, we may share relevant information with trusted service providers or travel partners involved in arranging your trip.
We may also disclose information where required by applicable law or to protect the rights, safety or security of Greyhound Tours, our customers or others.
5. How We Protect Your Information
We take reasonable technical and organisational measures to protect the personal information submitted through our website against unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Cookies
Our website may use cookies and similar technologies to support website functionality, security, performance and user experience.
Cookies may help the website remember preferences, maintain functionality and understand how visitors use the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
Our website may use third-party services or tools that support website functionality, communication, analytics, payments or other services.
Where third-party services process personal information, their own privacy policies and terms may also apply.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing requested services, maintaining business records and meeting applicable legal or accounting requirements.
The exact retention period may vary depending on the nature of the information and the reason it was collected.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is being used
To make a privacy-related request, contact us at info@greyhoundtours.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Greyhound Tours
Email: info@greyhoundtours.com